Kissed Earth Help Center

If you change your mind about your purchase, we will accept returns and exchanges for unused, sealed products in re-saleable condition. For our ingestible products, we are unable to accept returns of opened products. Please email your request to retu

<h1 id="isPasted"><strong>Refund policy</strong></h1><h4 id="change-of-mind-returns"><strong>Change of mind returns</strong></h4><p>If you change your mind about your purchase, we will accept returns and exchanges for unused, sealed products in re-saleable condition. For our ingestible products, we are unable to accept returns of opened products.</p><p>Please email your request to return your product to <a href="mailto:hello@kissedearth.com.au" style=" text-decoration: none;">hello@kissedearth.com</a> and we will provide the address for the return of your unopened product(s) to us. Returned product(s) must be received within 30 days of your order, together with a copy of your sales invoice / order confirmation. Please note that shipping a return is at your own cost, we cannot refund your original order&#x2019;s shipping cost.</p><h4 id="30-day-money-back-taste-guarantee"><strong>30 Day Money Back Taste Guarantee&#xA0;</strong></h4><p><em>If you don&apos;t love it, we will accept product returns within 30 days of your order for a full refund!</em></p><p>Here&apos;s how it works: You have 7 days from receipt of your order to try the product(s). If you don&apos;t like the product(s), simply notify Kissed Earth of your dissatisfaction at <a href="mailto:hello@kissedearth.com.au" style=" text-decoration: none;">hello@kissedearth.com</a> within 7 days of receipt of your order. Kissed Earth will provide return address details via email.</p><p>You then have 21 days from the time of the complaint to return the product(s) to Kissed Earth. Provided that 25% or less of the product has been used, you are entitled to a full refund on receipt of the return by Kissed Earth. *Return shipping will not be covered by Kissed Earth.</p><p><small><strong>*Our money back guarantee is applicable on your first purchase only.</strong></small></p><h4 id="other-returns"><strong>Other returns</strong></h4><p>Although we endeavour to ensure all products are handled with care, there are instances where a product may be damaged in transit. If you receive a damaged or faulty product, please contact us (within 30 days of purchase) at <a href="mailto:hello@kissedearth.com.au" style=" text-decoration: none;">hello@kissedearth.com</a> to organise a replacement.</p>

Do you offer refunds or exchanges?

Check your email confirmation: After placing an order, you will receive an order confirmation email with tracking information. This will become active as soon as your order has left the warehouse. Visit the kissedearth.com.au website:. Use the carrie

<p><strong>Check your email confirmation</strong>: After placing an order, you will receive an order confirmation email with tracking information. This will become active as soon as your order has left the warehouse.&#xA0;</p><p><strong>Visit the kissedearth.com.au website</strong>:</p><ul><li style="font-size: 16px;">Go to our website and log in to your account.</li><li style="font-size: 16px;">Navigate to your Order section.</li><li style="font-size: 16px;">Find the order you want to track and click on it to see the tracking number.</li></ul><p><strong>Use the carrier&apos;s tracking page</strong>: If you have the tracking number, you can go directly to the website of the shipping carrier (the majority of our orders are shipped via AusPost or DHL) and enter the tracking number provided into their track and trace page.</p><p>Tracking information may not be available immediately after your order is placed. If you don&apos;t see any updates right away, please be patient and check back later. This can take between 24-48 hours.</p><p><strong>Contact customer support</strong>: If you can&#x2019;t find your tracking information or it&#x2019;s not updating, you can email our customer service team for assistance <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a></p><p><br></p>

How do I track my order?

At Kissed Earth, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at hello@kissedearth.com with your order number and any relevant det

<h4 id="lost-in-transit"><strong>Lost In Transit</strong></h4><p>At Kissed Earth, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> with your order number and any relevant details.</p><h4 id="isPasted"><strong>Take care when inputting your delivery address</strong></h4><p>Please check that your address is correct when placing your order, as we cannot accept responsibility or refund you if an item is unaccounted for or returned to us due to an incorrect delivery address being provided. We will contact you and ask for the correct address to arrange re-delivery if the parcel is returned to us, standard shipping costs for a second delivery will be passed on to you.</p><h4 id="damaged-packages"><strong>Damaged packages</strong></h4><p>We understand the disappointment of receiving a damaged package. In such instances, please email our customer support team at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement to be sent out to you.</p><h4 id="lost-or-stolen-packages"><strong>Lost or Stolen packages</strong></h4><p>If you believe your parcel has been lost in transit, or stolen from your property, please go through the following steps:&#xA0;</p><p id="isPasted"><strong>Check the tracking</strong>: Confirm the delivery status using the tracking number provided. Sometimes packages get marked as delivered, but the carrier might have misdelivered or not updated the status correctly.</p><p><strong>Check with neighbours and have a look around your property</strong>: Sometimes packages are left with a neighbour, or placed out of view somewhere on your property if you have given the carrier the authority to leave.&#xA0;</p><p><strong>Contact the carrier</strong>: If there was a delivery issue (e.g., the status has been marked &apos;delivered&apos; but you haven&apos;t received it), contact the shipping carrier (AusPost or DHL). They may be able to provide additional details in a proof of delivery document, often with a signature of the receiver or a photo of where the parcel has been left. Failing this, they can start an investigation for you.</p><p><strong>Report to Kissed Earth</strong>: Reach out to us &#xA0;at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> if you have followed the above steps and your package has not been delivered.&#xA0;</p><p><br></p><p><br></p>

What if my package gets lost or arrives damaged?

Australia Express Shipping 1-3 business days (for most metro areas) Australia Standard Shipping 3-6 business days (for most metro areas). Order Delivery times are provided as a guide only and once shipped our reliance is on the service provider. Rura

<h1 id="isPasted"><strong>Shipping policy</strong></h1><p><br></p><h4 id="australian-shipping"><strong>Australian Shipping</strong></h4><h4 id="kissed-earth-orders-are-delivered-via-australian-post-or-dhl-dropped-at-your-letterbox-or-door">Kissed Earth orders are delivered via Australian Post or DHL (dropped at your letterbox or door).</h4><p>Australia Express Shipping 1-3 business days (for most metro areas)&#xA0;<br>Australia Standard Shipping 3-6 business days (for most metro areas)</p><p>Order Delivery times are provided as a guide only and once shipped our reliance is on the service provider. Rural areas, both in Australia and overseas, may add additional days to the time frame provided.&#xA0;</p><p>If you are experiencing issues with the delivery of your order, please contact us at <a href="mailto:hello@kissedearth.com" style=" text-decoration: none;">hello@kissedearth.com</a> for assistance.</p><h4 id="international-shipping"><strong>International Shipping</strong></h4><p>International orders are sent via DHL Express.</p><p>Please note: the receiver is liable for payment of import duties, taxes or any other costs that may be charged by the customs authority. In the instance that the payment of import duties is required, the receiver will be contacted by DHL, either by phone or email, and an invoice will be provided.&#xA0;</p><p>If you still have questions, please don&apos;t hesitate to contact us at <a href="mailto:hello@kissedearth.com" id="isPasted" style=" text-decoration: none;">hello@kissedearth.com</a></p>

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Do you offer refunds or exchanges?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

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