If you are having trouble logging in, please try the following:. Check your username/email and password: Double-check if you’re using the correct credentials. If you’re unsure, try resetting your password using the “Forgot Password” link located belo

If you are having trouble logging in, please try the following:Check your username/email and password: Double-check if you&#x2019;re using the correct credentials. If you&#x2019;re unsure, try resetting your password using the &#x201C;Forgot Password&#x201D; link located below the username field.Clear cache or use a different browser/device: Sometimes, your browser might store outdated information. Clear your cache (in your browser settings) or try logging in from a different browser or device.Ensure Caps Lock is off: Passwords are case-sensitive, so make sure Caps Lock isn&#x2019;t turned on on your keyboard by accident.Check for account lockout: If you&#x2019;ve tried using an incorrect password multiple times, your account might be temporarily locked. You will need to wait for the time provided to pass before trying again.&#xA0;If you are still having trouble logging in to your account, please email <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> and we will send you an account activation email or a reset password email.&#xA0;

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In most instances, once an order has been placed, we are unable to make changes. You can always reach out to customer service at hello@kissedearth.com to enquire, and we will do our best to provide alternatives for you. In the event that you need to

In most instances, once an order has been placed, we are unable to make changes. You can always reach out to customer service at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> to enquire, and we will do our best to provide alternatives for you.&#xA0;<h4 id="incorrect-delivery-address">Incorrect delivery address</h4>In the event that you need to update your delivery address or contact information, please contact our customer service team at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> immediately after placing your order and we will make the changes if it is possible to do so.&#xA0;If you notice the delivery address is incorrect more than an hour after your order has been placed, it may be necessary to redirect the parcel with AusPost or DHL directly. This is possible via the tracking link provided in your confirmation email. If you have questions about how to do this, please contact us at hello@kissedearth.com for more information.&#xA0;

Can I change my selection or add to my order once I have checked out?

Our Welcome offer is available to newsletter subscribers, and valid for your first purchase only. The Welcome code is not applicable in conjunction with any other offers or discounts so it won't work for bundles, sale items, or products on subscripti

Our Welcome offer is available to newsletter subscribers, and valid for your first purchase only.&#xA0;The Welcome code is not applicable in conjunction with any other offers or discounts so it won&apos;t work for bundles, sale items, or products on subscription.&#xA0;You can subscribe to the Kissed Earth newsletter via the pop up when you visit kissedearth.com.au or the in the sign-up box at the bottom of the homepage:&#xA0; <img src="https://attachments.gorgias.help/0eMnwxKyQQ29bDNo/hc/984vj299V02PKGOZ/2025021201-cb9e8c34-857d-46c1-a3e3-5aaf42b78098-subscribe%20image.png" style="width: 374px;" class="fr-fic fr-dib">

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Kissed Earth Help Center

Orders - Discounts - Logging in

What is the difference between Brilliance and Luminous collagen?

Where does your collagen come from?

Can I take Brilliance and Luminous together?

Brilliance

What does Luminous contain?

Where is your Marine collagen sourced from?

Can I take Luminous and Brilliance together?

Luminous

Where are your Mushrooms sourced from?

Can I take multiple Mushrooms at the same time?

Are the Mushroom Blends TGA Approved?

What is the difference between Magic 8 and Divine Woman?

Can I take Divine Woman with the Birth Control pill?

What is the difference between Divine Woman and PMS & Hormone vitamins?

Mushrooms

Does Replenish contain Aminos?

What is the difference between Replenish protein and Sculpt protein?

What is the fibre source used in Replenish?

What iron is used in Replenish?

Replenish

Can my kids have BLISS hot chocolate?

Is BLISS Pregnancy and Breastfeeding friendly?

Is BLISS Vegan and Gluten Free?

Does Bliss contain caffeine?

BLISS

Vitamin B in Thrive Kids Multi Shake

What magnesium is in Thrive?

Thrive

Supplements

What is Phenoxyethanol?

My skincare looks different to what is shown on the website - why is that?

Collagen Skincare

I'm having trouble getting the conditioner out of the bottle

What ingredients are used in the haircare?

Can I used your haircare on coloured or keratin treated hair?

Flourish Haircare

What is the difference between Sculpt protein and Replenish protein?

Can I take Sculpt long term?

Is Sculpt Low FODMAP?

How long ujtil I see results using Sculpt?

Do you use Stevia in Sculpt?

Sculpt Meal Replacement Shakes

Can I take Rehydrate+ during Pregnancy & Breastfeeding?

Is it OK to have electrolytes everyday?

Can kids take Rehydrate+?

Rehydrate+

Products

What’s the return/exchange policy?

How should I care for my Kissed Earth activewear?

What fabrics do you use?

Is the apparel range ethically made?

Where is the apparel made?

Is Kissed Earth apparel size inclusive?

Apparel

How do I update my subscription items?

How do I skip a subscription shipment?

Can I cancel after my first Subscription order?

Why do I need to wait 14 days before cancelling my Subscription??

Subscriptions

Do you offer refunds or exchanges?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

How much does shipping cost?

Do you offer free shipping?

Shipping - Refunds - Tracking

Can I take your supplements if I'm pregnant or breastfeeding?

Are your vitamins safe to take during pregnancy and breastfeeding?

Are your supplements safe for children?

Are your products safe for kids?

What do you mean by Natural Flavours?

What is in the coating on the vitamins?

I'm new to Kissed Earth - which products should I start with?

Are your products vegan?

Do your products contain gluten or dairy?

Are your products FODMAP friendly?

Are your products third party tested?

FAQs