At Kissed Earth, we want you to feel confident trying our products. Our returns policy is designed to give you peace of mind while ensuring a fair and positive experience. If you're trying a Kissed Earth product for the first time and don't love it,

<section dir="auto" id="isPasted"><h1 id="kissed-earth-returns--refund-policy">Kissed Earth Returns &amp; Refund Policy</h1>At Kissed Earth, we want you to feel confident trying our products. Our returns policy is designed to give you peace of mind while ensuring a fair and positive experience.<h2 id="30-day-money-back-taste-guarantee">30-Day Money-Back Taste Guarantee</h2>If you&apos;re trying a Kissed Earth product for the first time and don&apos;t love it, we offer a money-back guarantee on your first purchase of each product.Here&apos;s how it works:<ul><li>Try it: You have 7 days from receiving your order to try the product.</li><li>Let us know: Email hello@kissedearth.com within 7 days of receiving your order if you&apos;re not satisfied.</li><li>Return it: We&apos;ll provide return instructions, and you&apos;ll have 21 days from notifying us to return the product.</li><li>Get your refund: If 25% or less of the product has been used, you&apos;ll receive a full refund once we receive the return.</li></ul>Please note that return shipping costs are not covered by Kissed Earth in this instance.<h2 id="returning-customers--repeat-purchases">Returning Customers &amp; Repeat Purchases</h2>Our 30-day money-back guarantee applies only to your first purchase of each individual product. If you&apos;ve previously purchased the same product, either as a one-time purchase or through a subscription, subsequent purchases are not eligible for the money-back guarantee.We understand that circumstances change, so returning customers may be eligible for store credit on repeat purchases, provided the product meets our change-of-mind return requirements below.<h2 id="change-of-mind-returns">Change-of-Mind Returns</h2>We accept returns and exchanges for unused, unopened, sealed products in resaleable condition.To request a return, email hello@kissedearth.com for return instructions. Products must be received within 30 days of your order and returned with a copy of your invoice or order confirmation.Please note that return shipping costs are not covered by Kissed Earth in this instance. Original shipping costs are non-refundable. Opened ingestible products cannot be returned under our change-of-mind policy.<h2 id="damaged-or-faulty-products">Damaged or Faulty Products</h2>If your order arrives damaged or faulty, please contact hello@kissedearth.com within 30 days of purchase so we can assist with an appropriate resolution.<h2 id="questions">Questions?</h2>We&apos;re happy to help! Contact our team at hello@kissedearth.com.</section>

Do you offer refunds or exchanges?

Check your email confirmation: After placing an order, you will receive an order confirmation email with tracking information. This will become active as soon as your order has left the warehouse. Visit the kissedearth.com.au website:. Use the carrie

Check your email confirmation: After placing an order, you will receive an order confirmation email with tracking information. This will become active as soon as your order has left the warehouse.&#xA0;Visit the kissedearth.com.au website:<ul><li style="font-size: 16px;">Go to our website and log in to your account.</li><li style="font-size: 16px;">Navigate to your Order section.</li><li style="font-size: 16px;">Find the order you want to track and click on it to see the tracking number.</li></ul>Use the carrier&apos;s tracking page: If you have the tracking number, you can go directly to the website of the shipping carrier (the majority of our orders are shipped via AusPost or DHL) and enter the tracking number provided into their track and trace page.Tracking information may not be available immediately after your order is placed. If you don&apos;t see any updates right away, please be patient and check back later. This can take between 24-48 hours.Contact customer support: If you can&#x2019;t find your tracking information or it&#x2019;s not updating, you can email our customer service team for assistance <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a>

How do I track my order?

At Kissed Earth, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at hello@kissedearth.com with your order number and any relevant det

<h4 id="lost-in-transit">Lost In Transit</h4>At Kissed Earth, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> with your order number and any relevant details.<h4 id="isPasted">Take care when inputting your delivery address</h4>Please check that your address is correct when placing your order, as we cannot accept responsibility or refund you if an item is unaccounted for or returned to us due to an incorrect delivery address being provided. We will contact you and ask for the correct address to arrange re-delivery if the parcel is returned to us, standard shipping costs for a second delivery will be passed on to you.<h4 id="damaged-packages">Damaged packages</h4>We understand the disappointment of receiving a damaged package. In such instances, please email our customer support team at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement to be sent out to you.<h4 id="lost-or-stolen-packages">Lost or Stolen packages</h4>If you believe your parcel has been lost in transit, or stolen from your property, please go through the following steps:&#xA0;Check the tracking: Confirm the delivery status using the tracking number provided. Sometimes packages get marked as delivered, but the carrier might have misdelivered or not updated the status correctly.Check with neighbours and have a look around your property: Sometimes packages are left with a neighbour, or placed out of view somewhere on your property if you have given the carrier the authority to leave.&#xA0;Contact the carrier: If there was a delivery issue (e.g., the status has been marked &apos;delivered&apos; but you haven&apos;t received it), contact the shipping carrier (AusPost or DHL). They may be able to provide additional details in a proof of delivery document, often with a signature of the receiver or a photo of where the parcel has been left. Failing this, they can start an investigation for you.Report to Kissed Earth: Reach out to us &#xA0;at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> if you have followed the above steps and your package has not been delivered.&#xA0;

What if my package gets lost or arrives damaged?

Australia Express Shipping 1-3 business days (for most metro areas) Australia Standard Shipping 3-6 business days (for most metro areas). Order Delivery times are provided as a guide only and once shipped our reliance is on the service provider. Rura

<h1 id="isPasted">Shipping policy</h1> <h4 id="australian-shipping">Australian Shipping</h4><h4 id="kissed-earth-orders-are-delivered-via-australian-post-or-dhl-dropped-at-your-letterbox-or-door">Kissed Earth orders are delivered via Australian Post or DHL (dropped at your letterbox or door).</h4>Australia Express Shipping 1-3 business days (for most metro areas)&#xA0; Australia Standard Shipping 3-6 business days (for most metro areas)Order Delivery times are provided as a guide only and once shipped our reliance is on the service provider. Rural areas, both in Australia and overseas, may add additional days to the time frame provided.&#xA0;If you are experiencing issues with the delivery of your order, please contact us at <a href="mailto:hello@kissedearth.com" style=" text-decoration: none;">hello@kissedearth.com</a> for assistance.<h4 id="international-shipping">International Shipping</h4>International orders are sent via DHL Express.Please note: the receiver is liable for payment of import duties, taxes or any other costs that may be charged by the customs authority. In the instance that the payment of import duties is required, the receiver will be contacted by DHL, either by phone or email, and an invoice will be provided.&#xA0;If you still have questions, please don&apos;t hesitate to contact us at <a href="mailto:hello@kissedearth.com" id="isPasted" style=" text-decoration: none;">hello@kissedearth.com</a>

What is your shipping policy?

Domestic Shipping within Australia: When making a purchase from Kissed Earth, you will receive free standard shipping on orders over $100. If your basket does not reach this threshold, you can opt for standard shipping (at an additional cost of $7) o

Domestic Shipping within Australia:&#xA0;When making a purchase from Kissed Earth, you will receive free standard shipping on orders over $100. If your basket does not reach this threshold, you can opt for standard shipping (at an additional cost of $7) or choose the express option (an additional $11.95).&#xA0;International Shipping:&#xA0;We offer international shipping to all countries serviced by DHL Express. The cost of delivery for international orders varies by country. Once you have made your product selection, head to the checkout and input your desired delivery address. The international shipping rate will be displayed at this point.&#xA0;Please note: the receiver is liable for payment of import duties, taxes or any other costs that may be charged by the customs authority. In the instance that the payment of import duties is required, the receiver will be contacted by DHL, either by phone or email, and an invoice will be provided.&#xA0;

How much does shipping cost?

Domestic Shipping within Australia:&#xA0;When making a purchase from Kissed Earth, you will receive free standard shipping on orders over $100. If your basket does not reach this threshold, you can opt for standard shipping (at an additional cost of $7) or choose the express option (an additional $11.95).&#xA0;International Shipping:&#xA0;We offer International shipping to all countries serviced by DHL Express. The cost of delivery for international orders varies by country. Once you have made your product selection, head to the checkout and input your desired delivery address. The international shipping fee will be displayed at this point.&#xA0;Please note: the receiver is liable for payment of import duties, taxes or any other costs that may be charged by the customs authority. In the instance that the payment of import duties is required, the receiver will be contacted by DHL, either by phone or email, and an invoice will be provided.&#xA0;

Do you offer free shipping?

Kissed Earth Help Center

Shipping - Refunds - Tracking

What is the difference between Brilliance and Luminous collagen?

Where does your collagen come from?

Can I take Brilliance and Luminous together?

Brilliance

What does Luminous contain?

Where is your Marine collagen sourced from?

Can I take Luminous and Brilliance together?

Luminous

Where are your Mushrooms sourced from?

Can I take multiple Mushrooms at the same time?

Are the Mushroom Blends TGA Approved?

What is the difference between Magic 8 and Divine Woman?

Can I take Divine Woman with the Birth Control pill?

What is the difference between Divine Woman and PMS & Hormone vitamins?

Mushrooms

Does Replenish contain Aminos?

What is the difference between Replenish protein and Sculpt protein?

What is the fibre source used in Replenish?

What iron is used in Replenish?

Replenish

Can my kids have BLISS hot chocolate?

Is BLISS Pregnancy and Breastfeeding friendly?

Is BLISS Vegan and Gluten Free?

Does Bliss contain caffeine?

BLISS

Vitamin B in Thrive Kids Multi Shake

What magnesium is in Thrive?

Thrive

Supplements

What is Phenoxyethanol?

My skincare looks different to what is shown on the website - why is that?

Collagen Skincare

I'm having trouble getting the conditioner out of the bottle

What ingredients are used in the haircare?

Can I used your haircare on coloured or keratin treated hair?

Flourish Haircare

What is the difference between Sculpt protein and Replenish protein?

Can I take Sculpt long term?

Is Sculpt Low FODMAP?

How long ujtil I see results using Sculpt?

Do you use Stevia in Sculpt?

Sculpt Meal Replacement Shakes

Can I take Rehydrate+ during Pregnancy & Breastfeeding?

Is it OK to have electrolytes everyday?

Can kids take Rehydrate+?

Rehydrate+

Products

What’s the return/exchange policy?

How should I care for my Kissed Earth activewear?

What fabrics do you use?

Is the apparel range ethically made?

Where is the apparel made?

Is Kissed Earth apparel size inclusive?

Apparel

How do I update my subscription items?

How do I skip a subscription shipment?

Can I cancel after my first Subscription order?

Why do I need to wait 14 days before cancelling my Subscription??

Subscriptions

I'm having trouble logging in

Can I change my selection or add to my order once I have checked out?

Welcome code didn't work

Orders - Discounts - Logging in

Can I take your supplements if I'm pregnant or breastfeeding?

Are your vitamins safe to take during pregnancy and breastfeeding?

Are your supplements safe for children?

Are your products safe for kids?

What do you mean by Natural Flavours?

What is in the coating on the vitamins?

I'm new to Kissed Earth - which products should I start with?

Are your products vegan?

Do your products contain gluten or dairy?

Are your products FODMAP friendly?

Are your products third party tested?

FAQs