Kissed Earth Help Center

<div data-block="true" data-editor="5veds" data-offset-key="i57t-0-0" id="isPasted"><p>At Kissed Earth, we embrace the variation that comes with the use of raw, natural ingredients. <span data-offset-key="i57t-0-0"><span data-text="true" style="font-size: 16px;">Our natural skincare is made without the use of any synthetic or chemical stabilisers or fragrances, so there will be slight variations between batches, in colour, texture and scent.</span></span></p></div><div data-block="true" data-editor="5veds" data-offset-key="7t3li-0-0"><div data-block="true" data-editor="3k7qi" data-offset-key="3m2am-0-0"><div data-offset-key="3m2am-0-0"><div id="isPasted"><div><div><div><span style="font-size: 16px;">For example, we use unrefined shea butter in our Awaken Day and Radiance Night creams. Shea butter is a natural product consisting of different types of fats (making Shea butter ultra rich and hydrating for the skin). The unique fats within the Shea melt and solidify at different temperatures, so in cooler months, your creams may look or feel slightly granular when they&apos;re stored in a cool environment. As soon as you rub the product between your fingers or massage it into the skin, the shea will melt and soften. Performance of the skincare is not affected by these fluctuations.&#xA0;<br><br>If you have any concerns about your skincare, please reach out to <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> and we&apos;ll be happy to help!&#xA0;</span></div></div></div></div></div><div data-block="true" data-editor="5bjck" data-offset-key="70q0l-0-0"><div data-offset-key="70q0l-0-0"><span style="font-size: 16px;"><br></span></div></div><div data-offset-key="3m2am-0-0"><br></div></div></div>

At Kissed Earth, we embrace the variation that comes with the use of raw, natural ingredients. Our natural skincare is made without the use of any synthetic or chemical stabilisers or fragrances, so there will be slight variations between batches, in

My skincare looks different to what is shown on the website - why is that?

Products

Skincare

Are your products vegan?

Do your products contain gluten or dairy?

Are your products FODMAP friendly?

Can I take your supplements if I'm pregnant or breastfeeding?

Are your vitamins safe to take during pregnancy and breastfeeding?

Are your supplements safe for children?

Are your products safe for kids?

What do you mean by Natural Flavours?

What is in the coating on the vitamins?

What is the difference between Brilliance and Luminous collagen?

Where does your collagen come from?

Brilliance

What does Luminous contain?

Where is your Marine collagen sourced from?

Luminous

Where are your Mushrooms sourced from?

Can I take multiple Mushrooms at the same time?

Are the Mushroom Blends TGA Approved?

What is the difference between Magic 8 and Divine Woman?

Can I take Divine Woman with the Birth Control pill?

Mushrooms

Does Replenish contain Aminos?

Replenish

Can my kids have BLISS hot chocolate?

Is BLISS Pregnancy and Breastfeeding friendly?

Is BLISS Vegan and Gluten Free?

BLISS

Supplements

What is Phenoxyethanol?

I'm having trouble getting the conditioner out of the bottle

What ingredients are used in the haircare?

Can I used your haircare on coloured or keratin treated hair?

Haircare

What’s the return/exchange policy?

How should I care for my Kissed Earth activewear?

What fabrics do you use?

Is the apparel range ethically made?

Where is the apparel made?

Is Kissed Earth apparel size inclusive?

Apparel

Do you offer refunds or exchanges?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

How do I update my subscription items?

How do I skip a subscription shipment?

I'm having trouble logging in

How much does shipping cost?

Do you offer free shipping?

Can I change my selection or add to my order once I have checked out?

Welcome code didn't work

I'm new to Kissed Earth - which products should I start with?

My skincare looks different to what is shown on the website - why is that?Updated 3 months ago