Kissed Earth Help Center

Are your products vegan?

Do your products contain gluten or dairy?

Are your products FODMAP friendly?

Can I take your supplements if I'm pregnant or breastfeeding?

Are your vitamins safe to take during pregnancy and breastfeeding?

Are your supplements safe for children?

Are your products safe for kids?

What do you mean by Natural Flavours?

What is in the coating on the vitamins?

What is the difference between Brilliance and Luminous collagen?

Where does your collagen come from?

Brilliance

What does Luminous contain?

Where is your Marine collagen sourced from?

Luminous

Where are your Mushrooms sourced from?

Can I take multiple Mushrooms at the same time?

Are the Mushroom Blends TGA Approved?

What is the difference between Magic 8 and Divine Woman?

Can I take Divine Woman with the Birth Control pill?

Mushrooms

Does Replenish contain Aminos?

Replenish

Can my kids have BLISS hot chocolate?

Is BLISS Pregnancy and Breastfeeding friendly?

Is BLISS Vegan and Gluten Free?

BLISS

Supplements

What is Phenoxyethanol?

My skincare looks different to what is shown on the website - why is that?

Skincare

I'm having trouble getting the conditioner out of the bottle

What ingredients are used in the haircare?

Can I used your haircare on coloured or keratin treated hair?

Haircare

Products

What’s the return/exchange policy?

How should I care for my Kissed Earth activewear?

What fabrics do you use?

Is the apparel range ethically made?

Where is the apparel made?

Is Kissed Earth apparel size inclusive?

Apparel

Do you offer refunds or exchanges?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

How do I update my subscription items?

How do I skip a subscription shipment?

I'm having trouble logging in

How much does shipping cost?

Do you offer free shipping?

Can I change my selection or add to my order once I have checked out?

Welcome code didn't work

I'm new to Kissed Earth - which products should I start with?

If you change your mind about your purchase, we will accept returns and exchanges for unused, sealed products in re-saleable condition. For our ingestible products, we are unable to accept returns of opened products. Please email your request to retu

<h1 id="isPasted">Refund policy</h1><h4 id="change-of-mind-returns">Change of mind returns</h4>If you change your mind about your purchase, we will accept returns and exchanges for unused, sealed products in re-saleable condition. For our ingestible products, we are unable to accept returns of opened products.Please email your request to return your product to <a href="mailto:hello@kissedearth.com.au" style=" text-decoration: none;">hello@kissedearth.com</a> and we will provide the address for the return of your unopened product(s) to us. Returned product(s) must be received within 30 days of your order, together with a copy of your sales invoice / order confirmation. Please note that shipping a return is at your own cost, we cannot refund your original order&#x2019;s shipping cost.<h4 id="30-day-money-back-taste-guarantee">30 Day Money Back Taste Guarantee&#xA0;</h4>If you don&apos;t love it, we will accept product returns within 30 days of your order for a full refund!Here&apos;s how it works: You have 7 days from receipt of your order to try the product(s). If you don&apos;t like the product(s), simply notify Kissed Earth of your dissatisfaction at <a href="mailto:hello@kissedearth.com.au" style=" text-decoration: none;">hello@kissedearth.com</a> within 7 days of receipt of your order. Kissed Earth will provide return address details via email.You then have 21 days from the time of the complaint to return the product(s) to Kissed Earth. Provided that 25% or less of the product has been used, you are entitled to a full refund on receipt of the return by Kissed Earth. *Return shipping will not be covered by Kissed Earth.*Our money back guarantee is applicable on your first purchase only.<h4 id="other-returns">Other returns</h4>Although we endeavour to ensure all products are handled with care, there are instances where a product may be damaged in transit. If you receive a damaged or faulty product, please contact us (within 30 days of purchase) at <a href="mailto:hello@kissedearth.com.au" style=" text-decoration: none;">hello@kissedearth.com</a> to organise a replacement.

Check your email confirmation: After placing an order, you will receive an order confirmation email with tracking information. This will become active as soon as your order has left the warehouse. Visit the kissedearth.com.au website:. Use the carrie

Check your email confirmation: After placing an order, you will receive an order confirmation email with tracking information. This will become active as soon as your order has left the warehouse.&#xA0;Visit the kissedearth.com.au website:<ul><li style="font-size: 16px;">Go to our website and log in to your account.</li><li style="font-size: 16px;">Navigate to your Order section.</li><li style="font-size: 16px;">Find the order you want to track and click on it to see the tracking number.</li></ul>Use the carrier&apos;s tracking page: If you have the tracking number, you can go directly to the website of the shipping carrier (the majority of our orders are shipped via AusPost or DHL) and enter the tracking number provided into their track and trace page.Tracking information may not be available immediately after your order is placed. If you don&apos;t see any updates right away, please be patient and check back later. This can take between 24-48 hours.Contact customer support: If you can&#x2019;t find your tracking information or it&#x2019;s not updating, you can email our customer service team for assistance <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a>

At Kissed Earth, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at hello@kissedearth.com with your order number and any relevant det

<h4 id="lost-in-transit">Lost In Transit</h4>At Kissed Earth, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> with your order number and any relevant details.<h4 id="isPasted">Take care when inputting your delivery address</h4>Please check that your address is correct when placing your order, as we cannot accept responsibility or refund you if an item is unaccounted for or returned to us due to an incorrect delivery address being provided. We will contact you and ask for the correct address to arrange re-delivery if the parcel is returned to us, standard shipping costs for a second delivery will be passed on to you.<h4 id="damaged-packages">Damaged packages</h4>We understand the disappointment of receiving a damaged package. In such instances, please email our customer support team at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement to be sent out to you.<h4 id="lost-or-stolen-packages">Lost or Stolen packages</h4>If you believe your parcel has been lost in transit, or stolen from your property, please go through the following steps:&#xA0;Check the tracking: Confirm the delivery status using the tracking number provided. Sometimes packages get marked as delivered, but the carrier might have misdelivered or not updated the status correctly.Check with neighbours and have a look around your property: Sometimes packages are left with a neighbour, or placed out of view somewhere on your property if you have given the carrier the authority to leave.&#xA0;Contact the carrier: If there was a delivery issue (e.g., the status has been marked &apos;delivered&apos; but you haven&apos;t received it), contact the shipping carrier (AusPost or DHL). They may be able to provide additional details in a proof of delivery document, often with a signature of the receiver or a photo of where the parcel has been left. Failing this, they can start an investigation for you.Report to Kissed Earth: Reach out to us &#xA0;at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> if you have followed the above steps and your package has not been delivered.&#xA0;

Australia Express Shipping 1-3 business days (for most metro areas) Australia Standard Shipping 3-6 business days (for most metro areas). Order Delivery times are provided as a guide only and once shipped our reliance is on the service provider. Rura

<h1 id="isPasted">Shipping policy</h1> <h4 id="australian-shipping">Australian Shipping</h4><h4 id="kissed-earth-orders-are-delivered-via-australian-post-or-dhl-dropped-at-your-letterbox-or-door">Kissed Earth orders are delivered via Australian Post or DHL (dropped at your letterbox or door).</h4>Australia Express Shipping 1-3 business days (for most metro areas)&#xA0; Australia Standard Shipping 3-6 business days (for most metro areas)Order Delivery times are provided as a guide only and once shipped our reliance is on the service provider. Rural areas, both in Australia and overseas, may add additional days to the time frame provided.&#xA0;If you are experiencing issues with the delivery of your order, please contact us at <a href="mailto:hello@kissedearth.com" style=" text-decoration: none;">hello@kissedearth.com</a> for assistance.<h4 id="international-shipping">International Shipping</h4>International orders are sent via DHL Express.Please note: the receiver is liable for payment of import duties, taxes or any other costs that may be charged by the customs authority. In the instance that the payment of import duties is required, the receiver will be contacted by DHL, either by phone or email, and an invoice will be provided.&#xA0;If you still have questions, please don&apos;t hesitate to contact us at <a href="mailto:hello@kissedearth.com" id="isPasted" style=" text-decoration: none;">hello@kissedearth.com</a>

When signed into your account on desktop, you will see a subscriptions tab on the top bar of the Kissed Earth website (see image below). On mobile, this is located in the drop down menu in the top right corner of your device. Click the subscription t

When signed into your account on desktop, you will see a subscriptions tab on the top bar of the Kissed Earth website (see image below). On mobile, this is located in the drop down menu in the top right corner of your device.&#xA0; <img src="https://attachments.gorgias.help/0eMnwxKyQQ29bDNo/hc/984vj299V02PKGOZ/2025021122-2afc8325-377b-40df-90b4-3844b5aa06a8-screen%20shot%202025-02-12%20at%209.53.53%20am.png" style="width: 692px;" class="fr-fic fr-dib"> Click the subscription tab to manage your subscriptions. Here you will be able to add or remove items from your recurring order, change the processing date or the frequency in which you receive your orders.&#xA0;If you have any issues updating your subscription, email <a href="mailto:hello@kissederath.com">hello@kissedearth.com</a> with the details of the change(s) you would like to make, and customer service will help to make these adjustments. Please note: In order to guarantee the changes are made in time for your next subscription order, please contact us a minimum of 48 business hours before your subscription order is set to process.&#xA0;

When you are logged into your subscription account, choose the option - Manage Upcoming Orders - Select 'Skip shipment' and click OK. This will then show that the current order will be skipped. If you are having trouble accessing this screen or need

When you are logged into your subscription account, choose the option - Manage Upcoming Orders - Select &apos;Skip shipment&apos; and click OK. This will then show that the current order will be skipped.If you are having trouble accessing this screen or need assistance, please email <a href="mailto:hello@kissederath.com">hello@kissedearth.com</a> and customer service can help make changes to your subscription for you.

If you are having trouble logging in, please try the following:. Check your username/email and password: Double-check if you’re using the correct credentials. If you’re unsure, try resetting your password using the “Forgot Password” link located belo

If you are having trouble logging in, please try the following:Check your username/email and password: Double-check if you&#x2019;re using the correct credentials. If you&#x2019;re unsure, try resetting your password using the &#x201C;Forgot Password&#x201D; link located below the username field.Clear cache or use a different browser/device: Sometimes, your browser might store outdated information. Clear your cache (in your browser settings) or try logging in from a different browser or device.Ensure Caps Lock is off: Passwords are case-sensitive, so make sure Caps Lock isn&#x2019;t turned on on your keyboard by accident.Check for account lockout: If you&#x2019;ve tried using an incorrect password multiple times, your account might be temporarily locked. You will need to wait for the time provided to pass before trying again.&#xA0;If you are still having trouble logging in to your account, please email <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> and we will send you an account activation email or a reset password email.&#xA0;

Domestic Shipping within Australia: When making a purchase from Kissed Earth, you will receive free standard shipping on orders over $100. If your basket does not reach this threshold, you can opt for standard shipping (at an additional cost of $7) o

Domestic Shipping within Australia:&#xA0;When making a purchase from Kissed Earth, you will receive free standard shipping on orders over $100. If your basket does not reach this threshold, you can opt for standard shipping (at an additional cost of $7) or choose the express option (an additional $11.95).&#xA0;International Shipping:&#xA0;We offer international shipping to all countries serviced by DHL Express. The cost of delivery for international orders varies by country. Once you have made your product selection, head to the checkout and input your desired delivery address. The international shipping rate will be displayed at this point.&#xA0;Please note: the receiver is liable for payment of import duties, taxes or any other costs that may be charged by the customs authority. In the instance that the payment of import duties is required, the receiver will be contacted by DHL, either by phone or email, and an invoice will be provided.&#xA0;

Domestic Shipping within Australia:&#xA0;When making a purchase from Kissed Earth, you will receive free standard shipping on orders over $100. If your basket does not reach this threshold, you can opt for standard shipping (at an additional cost of $7) or choose the express option (an additional $11.95).&#xA0;International Shipping:&#xA0;We offer International shipping to all countries serviced by DHL Express. The cost of delivery for international orders varies by country. Once you have made your product selection, head to the checkout and input your desired delivery address. The international shipping fee will be displayed at this point.&#xA0;Please note: the receiver is liable for payment of import duties, taxes or any other costs that may be charged by the customs authority. In the instance that the payment of import duties is required, the receiver will be contacted by DHL, either by phone or email, and an invoice will be provided.&#xA0;

In most instances, once an order has been placed, we are unable to make changes. You can always reach out to customer service at hello@kissedearth.com to enquire, and we will do our best to provide alternatives for you. In the event that you need to

In most instances, once an order has been placed, we are unable to make changes. You can always reach out to customer service at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> to enquire, and we will do our best to provide alternatives for you.&#xA0;<h4 id="incorrect-delivery-address">Incorrect delivery address</h4>In the event that you need to update your delivery address or contact information, please contact our customer service team at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a> immediately after placing your order and we will make the changes if it is possible to do so.&#xA0;If you notice the delivery address is incorrect more than an hour after your order has been placed, it may be necessary to redirect the parcel with AusPost or DHL directly. This is possible via the tracking link provided in your confirmation email. If you have questions about how to do this, please contact us at hello@kissedearth.com for more information.&#xA0;

Our Welcome offer is available to newsletter subscribers, and valid for your first purchase only. The Welcome code is not applicable in conjunction with any other offers or discounts so it won't work for bundles, sale items, or products on subscripti

Our Welcome offer is available to newsletter subscribers, and valid for your first purchase only.&#xA0;The Welcome code is not applicable in conjunction with any other offers or discounts so it won&apos;t work for bundles, sale items, or products on subscription.&#xA0;You can subscribe to the Kissed Earth newsletter via the pop up when you visit kissedearth.com.au or the in the sign-up box at the bottom of the homepage:&#xA0; <img src="https://attachments.gorgias.help/0eMnwxKyQQ29bDNo/hc/984vj299V02PKGOZ/2025021201-cb9e8c34-857d-46c1-a3e3-5aaf42b78098-subscribe%20image.png" style="width: 374px;" class="fr-fic fr-dib">

Not sure where to start your journey with Kissed Earth? Look no further! The Starter Pack contains our most loved supplements - Brilliance Collagen Powder and Replenish Vegan Protein Powder in your choice of flavours! This is the perfect product comb

Not sure where to start your journey with Kissed Earth? Look no further! The Starter Pack contains our most loved supplements - Brilliance Collagen Powder and Replenish Vegan Protein Powder in your choice of flavours! This is the perfect product combination to kickstart your wellness journey.&#xA0;Our Brilliance Collagen is our most popular product, made from 100% pure hydrolysed bovine collagen, it contains types 1 and 3 collagen. Customers love this natural beauty supplement, but it offers so much more than your best ever glowing skin! Brilliance also offers these incredible benefits:<ul><li style="font-size: 16px;">Helps fight visible signs of ageing - by hydrating the skin and reducing fine lines and wrinkles</li><li style="font-size: 16px;">Support hair &amp; nail growth</li><li id="isPasted" style="font-size: 16px;">Promotes muscle &amp; connective tissue repair (great for joint mobility!)</li><li style="font-size: 16px;">Offers gut restoration &amp; healing</li></ul>Our Replenish Vegan Protein blend is a one and done daily supplement for women! Made with a nourishing organic pea and fava vegan protein base with added probiotics, amino acids, organic fibre and mineral salts. Replenish offers the following benefits:&#xA0;<ul id="isPasted"><li style="font-size: 16px;">Magnesium for muscle recovery and repair</li><li style="font-size: 16px;">39% of your daily Iron per serve</li><li style="font-size: 16px;">Probiotics for digestive balance and gut health</li><li style="font-size: 16px;">Supports your fitness goals by improving endurance and stamina</li></ul>Replenish is a versatile protein powder you can simply shake with water or use to make smoothies. It is also heat stable, so you can cook or bake with it without compromising the nutritional components. Check out the recipes section on the Kissed Earth website for ideas and inspiration on new ways to use your products: <a href="https://kissedearth.com.au/blogs/recipes" id="isPasted">https://kissedearth.com.au/blogs/recipes</a>If you have any more questions about these or other products, please email customer service at <a href="mailto:hello@kissedearth.com">hello@kissedearth.com</a>&#xA0;

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