Kissed Earth Help Center

<div data-block="true" data-editor="79lg6" data-offset-key="9tafn-0-0" id="isPasted"><div data-offset-key="9tafn-0-0"><span data-offset-key="9tafn-0-0"><span data-text="true" style="font-size: 16px;">Kissed Earth endeavours to use the most natural ingredients possible, however the safety of our customers is our number one priority, which means that we do need to use a preservative system in our skincare to ensure there is no microbial contamination. Whilst there are many preservatives available, each do have pros and cons. Phenoxyethanol has been chosen for our products (and most others on the market) as its has proven safe over many years with minimal customer sensitivity. Ethylene oxide is widely used as a sterilising agent in the cosmetic industry and a vast array of products including those for babies, infants and other pharmaceuticals.</span></span></div></div><div data-block="true" data-editor="79lg6" data-offset-key="43v8r-0-0"><div data-offset-key="43v8r-0-0"><span data-offset-key="43v8r-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="79lg6" data-offset-key="8ddh2-0-0"><div data-offset-key="8ddh2-0-0"><span data-offset-key="8ddh2-0-0"><span data-text="true" style="font-size: 16px;">We are always transparent when it comes to declaring all inclusions on our labels, and we trust each customer to make the choice that&apos;s right for them.</span></span></div></div>

Kissed Earth endeavours to use the most natural ingredients possible, however the safety of our customers is our number one priority, which means that we do need to use a preservative system in our skincare to ensure there is no microbial contaminati

What is Phenoxyethanol?

Products

Skincare

Are your products vegan?

Do your products contain gluten or dairy?

Are your products FODMAP friendly?

Can I take your supplements if I'm pregnant or breastfeeding?

Are your vitamins safe to take during pregnancy and breastfeeding?

Are your supplements safe for children?

Are your products safe for kids?

What do you mean by Natural Flavours?

What is in the coating on the vitamins?

What is the difference between Brilliance and Luminous collagen?

Where does your collagen come from?

Brilliance

What does Luminous contain?

Where is your Marine collagen sourced from?

Luminous

Where are your Mushrooms sourced from?

Can I take multiple Mushrooms at the same time?

Are the Mushroom Blends TGA Approved?

What is the difference between Magic 8 and Divine Woman?

Can I take Divine Woman with the Birth Control pill?

Mushrooms

Does Replenish contain Aminos?

Replenish

Can my kids have BLISS hot chocolate?

Is BLISS Pregnancy and Breastfeeding friendly?

Is BLISS Vegan and Gluten Free?

BLISS

Supplements

My skincare looks different to what is shown on the website - why is that?

I'm having trouble getting the conditioner out of the bottle

What ingredients are used in the haircare?

Can I used your haircare on coloured or keratin treated hair?

Haircare

What’s the return/exchange policy?

How should I care for my Kissed Earth activewear?

What fabrics do you use?

Is the apparel range ethically made?

Where is the apparel made?

Is Kissed Earth apparel size inclusive?

Apparel

Do you offer refunds or exchanges?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

How do I update my subscription items?

How do I skip a subscription shipment?

I'm having trouble logging in

How much does shipping cost?

Do you offer free shipping?

Can I change my selection or add to my order once I have checked out?

Welcome code didn't work

I'm new to Kissed Earth - which products should I start with?

What is Phenoxyethanol?Updated 2 months ago